Terms & Conditions

Last updated: October 2026

These Terms & Conditions govern purchases made through the Ethnic City website at www.ethnic-city.com.

1. ABOUT US

The website is operated by TBD Management Ltd, trading as Ethnic City®.

• Company number: 07252534
• Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Email: celebrate@ethnic-city.com
• Website: www.ethnic-city.com

References to “Ethnic City”, “we”, “us” or “our” mean TBD Management Ltd trading as Ethnic City. References to “you” or “your” mean the customer placing an order.

2. SCOPE OF THESE TERMS

These Terms & Conditions apply to purchases made through our website by individual consumers and business or corporate customers.

By placing an order, you agree to these Terms & Conditions. Please read them before ordering and retain a copy for your records.

Where you purchase as a consumer, nothing in these Terms & Conditions affects your statutory rights. Business purchases may be subject to different legal rights and obligations.

3. OUR PRODUCTS

Ethnic City® is a multicultural lifestyle brand offering products inspired by cultures, stories, traditions and creative expression.

Our products may include, but are not limited to, Celebration Crackers, bags, dolls, accessories, gifts, homeware and other lifestyle or gifting products. Our range may evolve and expand over time as we introduce new collections and product categories.

We aim to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate and up to date. Colours and appearance may vary slightly depending on your screen, lighting, materials and manufacturing processes.

Product-specific details, including dimensions, materials, contents, care instructions, age suitability, safety information and any applicable warnings, will be provided where relevant.

Please read the product description and any accompanying instructions or safety information before purchasing or using a product.

Unless expressly stated otherwise, purchasing a product does not give you ownership of any intellectual property rights associated with its design, branding or artwork.

All products are subject to availability and any applicable product-specific terms displayed on the website.

4. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you to explain the situation and discuss the appropriate next steps, including a refund where applicable.

We reserve the right to withdraw or discontinue products from sale. This does not affect an order that we have already accepted, except where we have a lawful reason to cancel it.

5. WHO MAY PURCHASE

Customers must provide accurate information and have the legal capacity to enter into a purchase contract.

Our Celebration Crackers must not be sold to persons under 12 years of age, in accordance with the product safety information.

Additional safety restrictions and age requirements may apply to individual products. Please observe all instructions displayed on the packaging.

6. PRODUCT PRICES

Prices are displayed in pounds sterling (£), unless stated otherwise.

The product price and any applicable delivery charges will be shown before you place your order. The total amount payable will be displayed at checkout.

We may change prices for future purchases without prior notice. A price change will not affect an order we have already accepted, except where a genuine pricing error is dealt with in accordance with applicable law.

7. ORDERS

When you place an order through our website, you are making an offer to purchase the products selected.

Before completing your purchase, you will be shown the order details, total price and applicable delivery charges. By proceeding to payment, you confirm that the information provided is accurate and that you wish to purchase the selected products.

An on-screen acknowledgement or automated email confirming receipt of your order does not necessarily mean that we have accepted it. Your order confirmation will explain whether your order has been accepted.

We reserve the right to decline or cancel an order where there is a lawful and reasonable basis to do so, including suspected fraud, a genuine pricing error or product unavailability. If payment has been taken for an order that we cannot fulfil, we will arrange a refund of the amount due.

8. ORDER INFORMATION

You are responsible for ensuring that the information you provide is accurate, including your name, email address, delivery address and payment details.

Please contact us promptly at celebrate@ethnic-city.com if you discover an error in your order information.

We cannot guarantee that an address or order detail can be changed once processing or dispatch has begun.

9. PAYMENT

Payment must be made using one of the payment methods available at checkout. These may include debit and credit cards, Apple Pay, Google Pay, PayPal and other supported payment options.

The payment methods available may vary depending on your device, location, eligibility and the options supported at checkout.

Payments are processed securely through our payment service providers. By completing a purchase, you authorise the applicable payment provider to process the payment for your order.

We do not store or have unrestricted access to your full payment card details. Payment information is handled in accordance with the relevant payment provider's terms and our Privacy Policy.

10. PROMOTIONS AND DISCOUNTS

From time to time, Ethnic City may offer promotional codes, discounts or special offers.

Each promotion is subject to the conditions stated when it is advertised, including any validity dates, eligibility requirements, exclusions or minimum-spend conditions.

Promotional codes must be entered correctly at checkout and may not be applied retrospectively unless we agree otherwise.

Promotions cannot be exchanged for cash. Unless the promotion expressly allows it, discount codes cannot be combined with other offers.

We reserve the right to withdraw or amend a promotion for future purchases where lawful. This will not retrospectively remove a discount from an order already accepted.

11. DELIVERY AREA AND CHARGES

At launch, we offer delivery to addresses in mainland UK only, subject to the options available at checkout.

Delivery charges and available delivery options will be displayed before you place your order.

Please check that your address is within the delivery area and that the details entered at checkout are correct.

12. DELIVERY TIMES AND RESPONSIBILITY

Any delivery dates or timeframes displayed on the website are estimates unless expressly confirmed as guaranteed.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. If delivery is delayed, we will take the steps required by law, including keeping you informed where appropriate.

For consumer orders, we will deliver without undue delay and normally within 30 days unless a different timeframe has been agreed with you.

Responsibility for the goods passes to you when you, or a person you nominate other than the carrier, take physical possession of them. Where you independently arrange a carrier that we did not offer, the applicable legal rules may differ.

Nothing in this section limits your statutory rights if goods are not delivered as agreed.

13. CANCELLATION AND RETURNS

Consumers purchasing online generally have the right to cancel within 14 days after receiving their goods, subject to applicable legal exceptions.

To exercise this right, you must clearly inform us of your decision to cancel within the cancellation period. You then normally have a further 14 days to return the goods.

You may use the model cancellation form included in these Terms & Conditions, but you do not have to use it.

Where you cancel under your statutory cancellation rights, we will refund payments due under the applicable rules. We may withhold a refund until we have received the goods back or you have supplied evidence that they have been returned, whichever happens first.

You are normally responsible for the direct cost of returning goods when cancelling because you have changed your mind, provided we informed you of this before purchase. We will deal appropriately with goods that are faulty, damaged or incorrectly supplied.

Celebration Crackers — Important Return Information

Ethnic City Celebration Crackers are single-use products containing a cracker snap. Once pulled, a cracker cannot be restored to its original unused condition.

If you are considering cancelling because you have changed your mind, please do not pull, fire or use the crackers or their contents.

You may open the outer packaging and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you might in a shop. If you intend to cancel, do not pull the crackers, remove or activate the snaps, or use the gifts or contents.

If you pull a cracker, use a snap, use the contents or handle the goods beyond what is reasonably necessary for inspection, this may reduce their value. Where the law permits, we may deduct the actual reduction in value from your refund.

Any deduction will be assessed on the actual condition and resale value of the returned product. Because the product is sold as a complete box of six crackers, pulling or using one or more crackers may mean the box can no longer be resold as a completely unused product. A deduction may therefore be significant, but we will not apply an automatic fixed deduction per cracker.

Please return the product in its original retail box where possible. If the original packaging is unavailable or unsuitable, use packaging of equivalent protective strength to minimise damage in transit.

These provisions do not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform to the contract.

Please see our separate Returns & Refunds Policy for further information about cancellations, returns and refunds.

14. FAULTY, DAMAGED OR INCORRECT GOODS

We want you to receive products that are of satisfactory quality, fit for purpose and as described.

If your order arrives damaged, faulty or incorrect, please contact celebrate@ethnic-city.com with your order details and a description of the problem. Photographs may help us assess the issue.

We will consider the matter and explain the available remedies in accordance with applicable consumer law. You will not lose your statutory rights simply because you have contacted us after delivery.

15. BUSINESS AND CORPORATE ORDERS

We welcome enquiries and orders from businesses and corporate customers.

Any bespoke arrangements, agreed quantities, delivery schedules, payment terms or other conditions for a corporate order should be confirmed in writing before the order is finalised.

Consumer cancellation rights do not automatically apply to purchases made wholly for business purposes. The applicable rights will depend on the nature of the contract and the law.

If you are ordering on behalf of an organisation, you confirm that you are authorised to place the order.

16. CUSTOMER ACCOUNTS

You may be able to create an account on our website to manage your details and orders.

You are responsible for keeping your login credentials secure and for notifying us if you suspect unauthorised access to your account.

You must provide accurate information and must not use another person's account without permission.

We may restrict or suspend account access where reasonably necessary for security, suspected fraud, misuse or legal compliance. We will act fairly and proportionately and will not use this provision to remove rights you have under an existing order.

17. PRODUCT SAFETY

Please read and follow all safety instructions supplied with your Celebration Crackers.

The crackers are intended for use in accordance with the instructions on their packaging. Do not use them in a way that contradicts those instructions.

In particular:

• Do not pull a cracker near the face, eyes or ears.
• Pull both ends firmly and sharply at arm's length.
• Do not remove the snap or pull the snap outside the cracker.
• Keep small parts and gifts away from young children where they may present a choking or injury hazard.
• The products are not suitable for children under 36 months. Adult supervision is required.

Do not use a product that appears damaged or unsafe. Contact us if you have a safety concern.

Product safety instructions do not replace the need to use common sense and appropriate supervision.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the Ethnic City® name, logo, branding, product descriptions, photographs, artwork and website content are owned by TBD Management Ltd or used with permission where applicable. All rights are reserved.

Ethnic City® is a registered trademark of TBD Management Ltd.

You may not reproduce, distribute, modify or commercially exploit our branding, images, artwork or other protected content without our prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of our intellectual property rights.

19. WEBSITE USE

You agree not to misuse our website, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.

We may take reasonable steps to protect the website, our customers and our business against fraud, malicious activity or security threats.

We aim to keep the website available and accurate but cannot guarantee uninterrupted access or that it will always be free from errors.

20. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers and advertising platforms.

Third-party services may have their own terms, privacy notices and security arrangements. We are not responsible for the content or operation of independent third-party websites, except where the law makes us responsible.

Our use of third-party services that process personal information is explained in our Privacy Policy.

21. PRIVACY AND PERSONAL INFORMATION

We handle personal information in accordance with our Privacy Policy.

This includes information used to process orders, arrange delivery, manage customer accounts, respond to enquiries and, where you have given valid consent, send marketing updates.

Our Privacy Policy explains what information we collect, why we use it, who may receive it, how long we retain it and how you can exercise your data protection rights.

22. COOKIES AND ONLINE ADVERTISING

Our website may use cookies and similar technologies for essential website functions and, where applicable, other purposes.

We may advertise Ethnic City products through online advertising services, including Google Ads. Any advertising-related tracking technologies used on the website will be handled in accordance with applicable privacy and cookie requirements.

Please refer to our Cookie Policy for details of the technologies actually in use and the choices available to you.

23. LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

If you are a consumer, we remain responsible for providing goods that comply with your statutory rights. These Terms & Conditions do not remove your legal remedies for faulty goods, goods not as described or failure to perform our contractual obligations.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for losses caused by circumstances outside our reasonable control, where the law permits that limitation.

If you purchase for business purposes, any additional limitations of liability must be interpreted subject to applicable law and the particular contract.

24. EVENTS OUTSIDE OUR CONTROL

If an event outside our reasonable control prevents or delays us from fulfilling an order, we will take reasonable steps to reduce the impact and keep affected customers informed where appropriate.

Such events may include severe weather, transport disruption, supplier failure, industrial action, interruption to essential services or government restrictions.

This section does not give us an unrestricted right to cancel an order or retain payment for goods we cannot supply. Where an order cannot be fulfilled, we will provide the remedies required by law.

25. COMPLAINTS AND CUSTOMER SUPPORT

If you have a question, concern or complaint about an order, please contact:

Email: celebrate@ethnic-city.com

Please include your order number, where applicable, and enough information for us to understand the issue.

We will review your complaint and respond as reasonably promptly as possible.

26. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time, for example to reflect changes in our business, products, website or legal obligations.

The latest version will be published on our website with an updated date.

The version applicable to your order will normally be the version in force when we accept that order, unless a change is required by law or agreed with you.

27. SEVERABILITY

If a provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or adjusted only to the extent necessary to make it lawful and enforceable, where possible.

28. NO WAIVER

If we do not enforce a provision of these Terms & Conditions immediately, this does not mean that we have waived our right to enforce it later.

Any waiver must be consistent with applicable law.

29. ENTIRE AGREEMENT

These Terms & Conditions, together with the product information, order details and any additional terms expressly agreed with you, form the contract governing your purchase.

If a specific written agreement for a corporate order conflicts with these Terms & Conditions, the specific agreement will take precedence to the extent of the conflict, provided it is valid and enforceable.

30. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident elsewhere in the United Kingdom, nothing in this section removes any mandatory legal protections or rights you may have under the law applicable to you.

Disputes will be dealt with by the courts with jurisdiction under the applicable legal rules.

31. CONTACT DETAILS

For questions about these Terms & Conditions, orders, delivery, cancellations or returns, contact:

TBD Management Ltd, trading as Ethnic City®

Email: celebrate@ethnic-city.com

Website: www.ethnic-city.com

32. MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel your contract under your statutory cancellation rights.

To: TBD Management Ltd, trading as Ethnic City, celebrate@ethnic-city.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

• Order number:
• Goods ordered:
• Date ordered:
• Date received:
• Name of consumer:
• Address of consumer:
• Email address:
• Date:

Please send your cancellation notice to celebrate@ethnic-city.com.

You do not have to use this form. A clear statement informing us that you wish to cancel is sufficient.